Returns & Exchanges

At Gaâla, we want you to be completely satisfied with your purchase. If your garment doesn't fit or meet your expectations, you can return or exchange it within 14 days of delivery provided it is in its original condition.

1

Initiate Your Request

Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the unworn items with all original tags attached back into the original packaging to ensure the garment stays protected during transit.

3

Ship the Item

Print your prepaid shipping label from the portal and drop off the package at your nearest authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing